Delivery and logistics
Shipping destinations
Forêt Laurentienne ships worldwide. Orders can be delivered internationally, subject to customs regulations and the conditions specific to the destination country.
Shipping costs
To ensure consistent, high-quality service, Forêt Laurentienne covers all shipping and handling costs. No shipping or preparation fees are added to your order total.
Order preparation
Each product is carefully packaged to ensure protection during transit. Special care is taken in handling and securing each piece, given its handcrafted nature and the material used.
Delivery times
Delivery times may vary depending on the destination, the carrier, and any applicable customs procedures. Any timelines provided at checkout are estimates and may be affected by factors beyond Forêt Laurentienne’s control.
Customs and taxes
For international deliveries, customs duties, local taxes, or import fees may be required by the destination country’s authorities. These charges remain the customer’s responsibility and are not included in the product price.
Tracking and delivery
A tracking number may be provided when available. Customers are responsible for inspecting the package upon delivery and reporting any issues promptly so appropriate action can be taken.
Carrier responsibility
Forêt Laurentienne cannot be held responsible for delays, losses, or damages caused by carriers or customs authorities. However, Forêt Laurentienne will assist the customer with any necessary steps with the carrier in case of an issue.