Privacy policy
Last update: December 2nd, 2025
Person responsible for personal information
Forêt Laurentienne places great importance on the protection of personal information and complies with applicable privacy laws, including Quebec’s Law 25. In accordance with this law, Forêt Laurentienne has designated a person responsible for the protection of personal information. This responsibility is assumed by Forêt Laurentienne itself. Any question or request related to personal data protection may be sent by email to info@foretlaurentienne.com.
Collection of personal information
Forêt Laurentienne collects only the personal information necessary for the proper operation of its website and for order processing. This information is provided voluntarily by the user when placing an order, contacting the company, or communicating with it. Collected information may relate to identity, contact details, billing, shipping, and customer service exchanges.
Consent
By using the Forêt Laurentienne website and voluntarily providing personal information, the user consents to its collection, use, and retention in accordance with this privacy policy. Consent may be withdrawn at any time, subject to applicable legal or contractual obligations.
Use of personal information
Personal information is used solely to process and ship orders, communicate with customers regarding their purchases or inquiries, provide after-sales service, and comply with legal, tax, and accounting obligations. Forêt Laurentienne does not sell, rent, or transfer personal information to third parties for commercial purposes.
Payments
Payments made on the Forêt Laurentienne website are processed by Stripe Payments Canada, Ltd., a payment service provider compliant with recognized security standards, including PCI-DSS. Forêt Laurentienne does not store and never has access to customers’ banking or credit card information. Payment data is transmitted directly to Stripe and processed in accordance with Stripe’s own privacy policy. Stripe may store and process certain data on servers located outside of Canada, in compliance with applicable data protection laws.
Disclosure to third parties
Personal information may be disclosed to third parties only when necessary for the operation of the website or the performance of a service, including payment processing, order delivery, website hosting, or technical services. These third parties are required to protect personal information in accordance with applicable security standards.
Retention and destruction of data
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once these periods expire, the information is securely destroyed or anonymized.
Security measures
Forêt Laurentienne implements reasonable security measures to protect personal information against unauthorized access, loss, theft, or disclosure. These measures take into account the artisanal nature of the business and include the use of secure connections and service providers that comply with recognized security standards.
Privacy incident
In the event of a privacy incident presenting a serious risk of harm, Forêt Laurentienne commits to taking the necessary steps to reduce risks, notifying affected individuals as soon as possible, and reporting the incident to the Commission d’accès à l’information du Québec when required by law.
Rights of individuals
Any individual may request access to their personal information, request corrections, or request deletion, subject to applicable legal obligations. Requests must be sent by email and will be processed within a reasonable timeframe.
Cookies
The Forêt Laurentienne website may use cookies necessary for its operation and to improve the user experience. Users may refuse or delete cookies by adjusting their browser settings.
Clients outside Canada – GDPR
For clients located outside Canada, Forêt Laurentienne applies the general principles of the General Data Protection Regulation, including transparency, data minimization, security, and respect for individual rights. Clients located in the European Union have the right to access, rectify, and erase their personal data, subject to applicable legal obligations.
Policy updates
Forêt Laurentienne reserves the right to modify this privacy policy at any time. Any changes will be published on this page.